Terms & Conditions
Xpert Cleaning Limited trading as FlooringPro, CleaningPro and iDry Restorations
These Terms and Conditions, along with any signed Work Authorisation, constitute the entire agreement between Xpert Cleaning Limited (trading as FlooringPro, CleaningPro, and iDry Restorations) and the Customer for the provision of services. By engaging our services, you agree to be bound by these Terms and Conditions.
1 Definitions
"We, Us, Our" refers to Xpert Cleaning Limited trading as FlooringPro, CleaningPro, and iDry Restorations.
"Customer, You" designates the service recipient, including agents, brokers, or third parties placing orders.
"Actual Cost" means expenses not covered in written quotations.
"Work" encompasses services like concrete grinding, sealing, coating, cleaning, and water damage restoration.
"Property" designates any location where work occurs (residential or commercial).
"Price" is the amount on issued invoices.
"Terms of Trade" constitutes the contractual obligations outlined herein.
"Privacy Policy" governs personal information collection, use, and disclosure per Section 13.
"Emergency Call-Out" covers urgent situations requiring immediate service (water ingress, floods).
"Consumer Act" references the Consumer Guarantees Act 1993.
"Health and Safety" references the Health and Safety at Work Act 2015.
2 Estimates
Any price provided prior to a written quotation is an estimate and is not legally binding. Clients receive notification if costs exceed initial estimates.
3 Quotations
Quotations remain valid for 7 calendar days from issuance and require written acceptance.
Quotes exceeding $3,000 (including GST) may require a 50% deposit. Payment in advance may be requested for services under $3,000.
Any additional work beyond the original quotation will be invoiced on an actual cost basis and requires written approval from the Customer.
4 Payment Terms
- Payment may be required in advance or as deposit before commencement.
- Business Customers must pay within 20 working days of invoice date.
- Non-business Customers must pay by invoice date unless otherwise agreed in writing.
- Overdue payments may incur interest charges.
- Service suspension occurs if payments are overdue by 7+ days.
5 Cancellation Policy
A cancellation fee of $300 will apply if notice is given less than 24 hours before the scheduled service or if access to the Property is not provided.
6 Services
FlooringPro
Concrete grinding, sealing, coating, flooring solutions.
CleaningPro
Residential and commercial cleaning, carpet cleaning, curtain cleaning, end-of-tenancy cleaning.
iDry Restorations
Water damage restoration, flood recovery, mould remediation, fire restoration, disaster recovery.
7 Customer Obligations
It is your responsibility to ensure:
- The work area is clear and all items are removed from floor areas where work will be performed.
- Power, water, and parking must be available.
- Property should be unoccupied during work.
- Pets must be removed from the premises.
8 Limitation of Liability
- Our liability for any claims shall not exceed $500.
- Customers should maintain insurance for valuable items.
- Indirect, consequential, or economic losses are excluded from liability.
9 Dispute Resolution
Any disputes must be reported in writing before or within one business day following the completion of the work.
10 Accidents, Breakages & Theft
You must report any accidents, damage, or alleged theft in writing within one business day. Failure to notify promptly may void claims.
11 Health & Safety
You must remove all health and safety hazards before work begins. Services may be cancelled if health and safety risks exist. Referenced legislation: Health and Safety at Work Act 2015.
12 Photos & Videos
Photos and videos may be taken during the job for quality assurance, case studies, and marketing purposes. Accepting services constitutes consent for these uses.
13 Privacy Policy
Collection
Personal information collected includes name, contact details, payment information, and service-related details.
Use
Information used for service delivery, payment processing, marketing (with consent), and legal compliance.
Disclosure
Information may be disclosed to contractors, service providers, financial institutions, legal advisors, regulatory authorities, or third parties with consent.
Storage & Security
Physical and electronic security protocols are implemented to protect your data.
Access & Correction
Clients may request access to or correction of personal information at any time.
Cookies
Our websites use cookies to enhance user experience. Disabling cookies may limit functionality.
Third-Party Links
External site links may be present. We are not responsible for external content or privacy practices.
Policy Changes
Updates to this policy are posted on our websites periodically.
14 Force Majeure
We are not liable for delays or failures due to events beyond our control, such as natural disasters or other force majeure events.
15 Electronic Communications
Electronic communications and signatures are considered valid for the purposes of these terms.
16 General
- These terms are governed by the laws of New Zealand.
- Disputes are resolved in New Zealand courts.
- These Terms and Conditions may be amended only in writing with mutual consent.
- These terms prevail in case of conflicts with other agreements.
Have questions about our terms? Get in touch with our team.